General terms and conditions
General terms and conditions
These general terms and conditions apply to all purchases made via the website of Eyra Oslo, with address Doorniksestraat 45, available via info@eyra-oslo.com.
1. Usability
By placing an order you agree to these terms.
2. Product information
We do our best to describe products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and payment
Orders are processed upon receipt of full payment. Available payment methods may vary by country. Customers must check which payment methods are available for their location.
4. Processing and delivery
- Processing time: 1-3 business days
- Delivery time: 3-7 business days (depending on location)
- Delivery is made directly from our supplier in China
5. Returns and cancellations
See our separate return policy for full terms.
6. Responsibility
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully.
7. Intellectual property
All content on the website (texts, images, logos) is the property of Eyra-Oslo and may not be used without permission.
8. Complaints procedure
Complaints can be sent in writing to info@eyra-oslo.com. We strive to respond within 5 business days.
9. Applicable law
These terms and conditions are governed by Dutch law.